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The Cost of Bad Customer Service (and the need for back-end service recovery)

The Cost of Bad Customer Service (and the need for back-end service recovery)

by FischerJordan Insights | Feb 18, 2019 | Analytics, Strategy

The Cost of Bad Customer Service (and the need for back-end service recovery) Neet Shah Nathan Johnson While most companies recognize the importance of good customer service, they are often not aware of the financial benefits of good customer service and the potential...