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The Growing Influence of Alternative Lenders: More Options for Small Businesses, New Competition for Large Banks

The Growing Influence of Alternative Lenders: More Options for Small Businesses, New Competition for Large Banks

by FischerJordan Insights | Oct 3, 2019 | Strategy

The Growing Influence of Alternative Lenders: More Options for Small Businesses, New Competition for Large Banks By: Shreya JainNathan Johnson Commercial and Industrial (C&I) lending has reached a new high with $2.35T in outstanding C&I loans to businesses as...
The Cost of Bad Customer Service (and the need for back-end service recovery)

The Cost of Bad Customer Service (and the need for back-end service recovery)

by FischerJordan Insights | Feb 18, 2019 | Analytics, Strategy

The Cost of Bad Customer Service (and the need for back-end service recovery) Neet Shah Nathan Johnson While most companies recognize the importance of good customer service, they are often not aware of the financial benefits of good customer service and the potential...
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