by FischerJordan Insights | Oct 3, 2019 | Strategy
The Growing Influence of Alternative Lenders: More Options for Small Businesses, New Competition for Large Banks By: Shreya JainNathan Johnson Commercial and Industrial (C&I) lending has reached a new high with $2.35T in outstanding C&I loans to businesses as...
by FischerJordan Insights | Feb 18, 2019 | Analytics, Strategy
The Cost of Bad Customer Service (and the need for back-end service recovery) Neet Shah Nathan Johnson While most companies recognize the importance of good customer service, they are often not aware of the financial benefits of good customer service and the potential...
