by Neet Shah | Jun 25, 2019 | Strategy
Can You Accurately Project Expected Mutual Fund Performance?We Decided To Find Out. By: Neet ShahNathan Johnson Mutual funds are enjoying a moment in the sun. Some of their intrinsic features – like built-in diversification across multiple assets, relatively low... 
by Nathan Johnson | Apr 22, 2019 | Strategy
Value-Added Services May Be The Revenue Stream You’re Overlooking By: Ayush BhadoriyaNathan JohnsonBoaz Salik Big Blue. Depending on who you are (or maybe more accurately, where you are in your career) the nickname might mean different things to you. If you... 
by Neet Shah | Mar 18, 2019 | Strategy, Technology
Why You Should Send Your Customer Service Reps Home By: Neet Shah Good customer service is a crucial element in customer retention, but in-house contact centers can be one of a company’s largest expenses. Outsourcing customer service to off-shore companies will... 
by FischerJordan Insights | Feb 18, 2019 | Analytics, Strategy
The Cost of Bad Customer Service (and the need for back-end service recovery) Neet Shah Nathan Johnson While most companies recognize the importance of good customer service, they are often not aware of the financial benefits of good customer service and the potential... 
by Nathan Johnson | Feb 12, 2019 | Strategy, Technology
Don’t Panic About Blockchain(But Do Pay Attention) Nathan Johnson Austin LaRoche Boaz Salik Gustav Hoyer SEISMIC SHIFT, DISTANT COMET, OR NEITHER? Blockchain technology. It’s a phrase we’ve been hearing with growing frequency over the last few years, with... 
by Nathan Johnson | Jan 24, 2019 | Strategy, Technology
Enterprise Architecture is too hung up on minutiae. Any new EA initiative will have catchphrases like standards, strategies, roadmaps, guidelines, models, IT-business alignment and so on flying around. One could be forgiven for thinking those components are the golden... 