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Why Artificial Intelligence is (Still) Human Intelligence

Why Artificial Intelligence is (Still) Human Intelligence

by Gustav Hoyer | Nov 7, 2019 | Technology

Why Artificial Intelligence is (Still) Human Intelligence By: Gustav HoyerNathan Johnson Let’s clear something up: Artificial Intelligence is not magic. It might seem like it at times, with all the talk of self-driving cars, robots teaching themselves to walk, and all...
Why You Should Send Your Customer Service Reps Home

Why You Should Send Your Customer Service Reps Home

by Neet Shah | Mar 18, 2019 | Strategy, Technology

Why You Should Send Your Customer Service Reps Home By: Neet Shah Good customer service is a crucial element in customer retention, but in-house contact centers can be one of a company’s largest expenses. Outsourcing customer service to off-shore companies will...
Don’t Panic About Blockchain (But Do Pay Attention)

Don’t Panic About Blockchain (But Do Pay Attention)

by Nathan Johnson | Feb 12, 2019 | Strategy, Technology

Don’t Panic About Blockchain(But Do Pay Attention) Nathan Johnson Austin LaRoche Boaz Salik Gustav Hoyer SEISMIC SHIFT, DISTANT COMET, OR NEITHER? Blockchain technology. It’s a phrase we’ve been hearing with growing frequency over the last few years, with...
Don’t Write Another EA Strategy. Talk to People.

Don’t Write Another EA Strategy. Talk to People.

by Nathan Johnson | Jan 24, 2019 | Strategy, Technology

Enterprise Architecture is too hung up on minutiae. Any new EA initiative will have catchphrases like standards, strategies, roadmaps, guidelines, models, IT-business alignment and so on flying around. One could be forgiven for thinking those components are the golden...
Are Frameworks the Enemy of Progress?

Are Frameworks the Enemy of Progress?

by FischerJordan Insights | Jan 18, 2019 | Strategy, Technology

  “No technology solutions are perfect”   Most of us have heard at one time or another a variant of “don’t let perfect be the enemy of progress.” This is a reminder that at some point you have to descend from the ivory tower of thought experiments, get your hands...
Your Enterprise Architects Do Not Architect Your Enterprise.

Your Enterprise Architects Do Not Architect Your Enterprise.

by Gustav Hoyer | Oct 3, 2018 | Strategy, Technology

Author’s note: this post is part of a longer series intended to generate discussion around the evolving demands a modern marketplace places on the tenets of “traditional” Enterprise Architecture. Parts one two of this series can be found in my profile.In previous...
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