Our latest thinking on industry-specific issues relevant to our market.
Our Featured Insight
Explore our three-step framework for reducing confirmation bias in your organizational decision-making.
On the cusp of a new decade, how can we better understand the human impact of the the coming-of-age of AI/ML, including the changing role for programmers and data scientists?
Physician-owned medical practices are on the decline, due in part to mounting reimbursement pressures and overhead costs. Independent physicians can see demonstrable improvements to their private practice’s revenues and profits with efficiency-minded billing processes.
The Growing Influence of Alternative Lenders: More Options for Small Businesses, New Competition for Large Banks
What changes might result from the increased prevalence of alternative lenders in the context of small business lending, a space large banks mostly avoid?
In an increasingly saturated market, how can offering a rewards credit card to existing clients remain a viable value proposition?
How could anonymized patient data be used to develop an approach for identifying procedures likely to be considered low-value care?
Mutual fund popularity as an investment category is on the rise, with India outpacing Western markets. What if there was a way to predict which ones will do well for first-time investors?
The relationships you’ve built with your existing customer base are the foundation for new conversations around value-add opportunities.
How can home-based servicing be a cost effective alternative to a brick-and-mortar solution?
Bad customer experiences may be smaller and more insidious than large scale public failures, and they’re costing you – but not for the reasons you might think. Find out how a stronger focus on service recovery mechanisms may be more cost-effective than expensive prevention efforts.
Worried about blockchain’s impact on your business model? Here’s what you can do right now.
Enterprise Architecture is too hung up on minutiae. Any new EA initiative will have catchphrases like standards, strategies, roadmaps, guidelines, models, IT-business alignment and so on flying around. One could be forgiven for thinking those components are the golden...
“No technology solutions are perfect” Most of us have heard at one time or another a variant of “don’t let perfect be the enemy of progress.” This is a reminder that at some point you have to descend from the ivory tower of thought experiments, get your hands...
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