Our latest thinking, research, and analysis on issues relevant to our market.
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Explore our three-step framework for reducing confirmation bias in your organizational decision-making.
What Might Stock Prices for Major Industries Do After Coronavirus? We Asked the Data.
The effects of the coronavirus pandemic on the stock market may give some early indications of long-term trends for investment.
Why Artificial Intelligence is (Still) Human Intelligence
On the cusp of a new decade, how can we better understand the human impact of the the coming-of-age of AI/ML, including the changing role for programmers and data scientists?
Is Your Medical Practice Generating Maximum Cash Flow?
Physician-owned medical practices are on the decline, due in part to mounting reimbursement pressures and overhead costs. Independent physicians can see demonstrable improvements to their private practice’s revenues and profits with efficiency-minded billing processes.
The Growing Influence of Alternative Lenders: More Options for Small Businesses, New Competition for Large Banks
What changes might result from the increased prevalence of alternative lenders in the context of small business lending, a space large banks mostly avoid?
Is the Next Frontier of Rewards Credit Cards Already Here?
In an increasingly saturated market, how can offering a rewards credit card to existing clients remain a viable value proposition?
The Role of Data Analytics in Reducing Low-Value Care
How could anonymized patient data be used to develop an approach for identifying procedures likely to be considered low-value care?
Can You Accurately Project Expected Mutual Fund Performance? We Decided to Find Out.
Mutual fund popularity as an investment category is on the rise, with India outpacing Western markets. What if there was a way to predict which ones will do well for first-time investors?
Value-Added Services May Be the Revenue Stream You’re Overlooking
The relationships you’ve built with your existing customer base are the foundation for new conversations around value-add opportunities.
Why You Should Send Your Customer Service Reps Home
How can home-based servicing be a cost effective alternative to a brick-and-mortar solution?
The Cost of Bad Customer Service (and the need for back-end service recovery)
Bad customer experiences may be smaller and more insidious than large scale public failures, and they’re costing you – but not for the reasons you might think. Find out how a stronger focus on service recovery mechanisms may be more cost-effective than expensive prevention efforts.
Don’t Panic About Blockchain (But Do Pay Attention)
Worried about blockchain’s impact on your business model? Here’s what you can do right now.
Don’t Write Another EA Strategy. Talk to People.
Enterprise Architecture is too hung up on minutiae. Any new EA initiative will have catchphrases like standards, strategies, roadmaps, guidelines, models, IT-business alignment and so on flying around. One could be forgiven for thinking those components are the golden...
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